Live Master Class – Customer Relationship by Prakash Keswani

Join Live sessions | 4 Sessions | 2 Hours Each Module -1 Building Customer Centric Blueprint • Understanding and developing qualities in self those are important to our customers Module -2 Relationship Building Blueprint • Relationship Building: (How to develop Skills/ Attitude /Knowledge needed for it) Module -3 Customer Management Blueprint • Handling Internal Customers and External Customers Module - 4 Blueprint for solving Customer Issues • H.E.A.T approach Module - 5 Customer retention Blueprint
• Important guidelines in handling customer issues and creation of wow experience • Working on HOW to create the greatest value the customer wants (Meaning Transformation)